PRIVACY POLICY

At Do You Mind, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and disclose information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

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For this policy, “personal information” means information or an opinion about an identified or reasonably identifiable individual.

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1. Collection of Personal Information

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We collect personal information when you interact with us — whether online, over the phone, or in person. This includes information you provide on booking forms, during sessions, via email, or when completing surveys, feedback, or forms on our website.

The types of personal information we may collect include:

• Name, contact details, and address

• Health and medical information relevant to your care

• Payment or billing information

• Feedback or communication preferences

We may also collect any additional information you choose to provide while interacting with our services or website.

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Wix Forms:

We use Wix forms on our website to collect information you provide when submitting enquiries or completing the Fit Check Form. This may include personal details, contact information, and information about your support needs.

By submitting a Wix form, you consent to us collecting, storing, and using the information for the purposes of:

• assessing whether our service is a good fit for you or the person you are seeking support for;

• contacting you regarding your enquiry or Fit Check;

• managing appointments and administrative processes in accordance with this Privacy Policy.

All information submitted via Wix forms is stored securely by Wix, in line with their privacy and data protection policies. We do not share your information with third parties except as needed to provide our services or as required by law.

 

2. How We Collect Your Information

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Personal information may be collected directly from you, or from third-party sources such as referring practitioners, NDIS plan managers, or other authorised representatives. We aim to collect personal information in a fair, lawful, and transparent manner.

 

3. Use of Personal Information

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We use the information you provide to:

• deliver our psychological services, including telehealth sessions;

• manage appointments and provide receipts;

• support your care and wellbeing;

• communicate updates, news, or resources related to our services;

• improve the quality and effectiveness of our services;

• provide information about additional services or programs, where you have consented.

Communications may occur via email, phone, SMS, or other methods agreed with you, including information collected through Wix forms.

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4. Disclosure of Personal Information

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Your personal information may be shared with:

• Our staff, contractors, or allied professionals involved in your care

• Third-party service providers necessary for delivering services (e.g., billing, IT support, NDIS plan managers)

We may also disclose personal information when required or authorised by law, including to:

• comply with legal obligations, court orders, or government requests

• protect the rights, property, or safety of clients, staff, or the Practice

Some personal information may be stored or processed outside Australia. We ensure appropriate safeguards are in place where this occurs.

If there is a change of ownership or a sale of the Practice, personal information may be transferred as part of the business, subject to confidentiality requirements.

By providing personal information to us, you consent to the collection, use, and disclosure of that information as described in this Policy.

 

5. Security of Personal Information

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We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. While we implement appropriate security measures, no system can be guaranteed completely secure. Transmission of information over the internet is at your own risk.

 

6. Access and Correction

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You may request access to the personal information we hold about you, or request that it be corrected if inaccurate, incomplete, or outdated.

Requests can be made by contacting us at hello@doyoumind.net. In some cases, a small administrative fee may apply.

In certain circumstances, we may decline access in accordance with the Privacy Act 1988.

 

7. Complaints

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If you have concerns about how your personal information is handled, you may contact us at hello@doyoumind.net. We take complaints seriously and will respond promptly to any privacy concerns raised.

 

8. Changes to this Policy

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We may update this Privacy Policy from time to time. Changes take effect immediately upon posting on our website. Please review this Policy periodically.

 

9. Website Information and Cookies

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When you visit our website, we may collect technical information such as browser type, device, and pages visited. This is used in an aggregated form to improve the website experience.

We may use cookies to enhance website functionality, analyse traffic, or deliver relevant content. You can disable cookies through your browser settings, but some features of the site may not function correctly.

Our website may include links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to read their privacy policies.

 

10. Ethical & Safety Notes

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This website and its content are for general information only and are not a substitute for professional or crisis support.

If you need immediate support, contact Lifeline (13 11 14) or call 000 in an emergency.