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REFERRAL GUIDE
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ORIENTATION CALL
This is a free 10-minute call where we'll go through the logistics, book sessions, and make sure you're ready to go.
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THAT'S IT!
By this stage I'll have answered your questions, and you'll be ready to go.
I know it can be daunting, so take your time, I'm here when you're ready.
MORE FOR GP'S AND ALLIED HEALTH
Who I'm a good fit for.
Do You Mind provides telehealth-only psychological support for:
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Parents and caregivers seeking guidance around parenting challenges, family dynamics, or how to best understand and support their child’s neurodivergence (including ADHD, autism, or other developmental differences).
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Adolescents and young adults seeking a supportive space to explore experiences related to identity, adjustment, anxiety, mood, relationships, or navigating neurodivergence.
This service is best suited to clients who can engage reliably in telehealth sessions and who are seeking reflective, skills-based support rather than crisis intervention.
Who I'm not a good fit for
I do not currently accept referrals for presentations primarily related to eating disorders, or complex post-separation and family law matters.
The referral process
Referrers can refer a client simply by getting in contact with me via phone, email, or via the 'book a call' function on our website.
I will advise you when I've received the referral, and again when the client first engages with me. ​
Completing a medicare referral?
Please address the referral to me, Do You Mind or Kate Sullivan (hello@doyoumind.net).
The referral should include:
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Client’s full name, date of birth, contact details
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Reason for referral and presenting issues
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Any relevant background or risk information
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Medicare details (number and claimant name and date of birth)
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Mental Health Treatment Plan (if applicable)
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Number of sessions you are referring them for (usually 6 to start)
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Referrer name, provider number, and contact details
Availability and waiting times
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Do You Mind offers appointments Monday to Friday. Saturday and Sunday appointments are available but often booked far in advance.
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After-hours sessions available on Mondays, Tuesdays, and Fridays.
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Wait times depend on current caseload but are typically only a few weeks due to flexible scheduling and extended hours.
MORE FOR NDIS PARTICIPANTS
I accept self- and plan-managed NDIS clients
Services are billed under the Capacity Building – Improved Daily Living budget for psychology services (60 minutes, telehealth).
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Parenting support sessions focus on evidence based psychological interventions aimed to improve the emotional regulation, executive functioning, and daily living skills of the child in question. As such, parenting support sessions can be seen under their own NDIS plan or under their child’s NDIS plan, depending on the participant’s identified goals and funding structure. All clients are encouraged to check directly with their plan provider to ensure compliance.
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NDIS Item Numbers
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15_054_0128_1_3 – Psychological therapy for participants aged 7 years and over
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15_054_0118_1_3 – Psychological therapy for participants under 7 years of age
If you are a plan manager, please include the following details with the referral or service agreement:
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Participant’s full name and NDIS number
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Plan management organisation and contact details for invoicing
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Funding type (self-managed or plan-managed)
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Confirmation that psychology services are included under Capacity Building – Improved Daily Living
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Name and contact details of the parent or primary contact
A service agreement will be arranged prior to commencing sessions to confirm funding details, invoicing arrangements, and the scope of supports to be provided.
For plan-managed clients, invoices are issued after each session and sent directly to the plan manager or participant, depending on the funding arrangement. Ongoing sessions are dependent on successful invoice payment.
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Self-managed clients are asked to securely store their credit card details and are charged after each session using the secure Stripe processing system and sent a receipt for them to lodge the claim on the NDIS portal.
All sessions are conducted via telehealth.