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CLIENT JOURNEY
#1
FIT CHECK
Fill out a brief Fit Check form to provide information about your child and family situation. This helps make sure I can appropriately support your needs. This does not replace a more detailed initial session - it's just a quick vibe check. Not a good fit? I'll send you in the right direction.
Complete Fit Check
#2
ORIENTATION CALL
If the fit check shows we might be a good match, we'll organise a free 15-minute orientation call. This is where I'll run you through the session logistics, fees, cancellation policy, and anything else we need to get your first block of sessions booked in.
#3
WELCOME PACK
By this stage, you know what you're in for and have your sessions booked. Before you arrive at your first session, you need to complete the welcome pack form. This includes all the consent and boring (but important!) bits.
FOR GP'S, PEAD'S, AND PSYCH'S
Who I'm a good fit for.
Do You Mind provides telehealth-only psychological support for:
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Parents and caregivers seeking guidance around parenting challenges, family dynamics, or how to best understand and support their child’s neurodivergence (including ADHD, autism, or other developmental differences).
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This may include working on regulation strategies, communication, and self-understanding for both parent and child.
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This may also include adolescents and young adults seeking a supportive space to explore experiences related to identity, adjustment, anxiety, mood, relationships, or navigating neurodivergence.
This service is best suited to clients who can engage reliably in telehealth sessions and who are seeking reflective, skills-based support rather than crisis intervention.
Who I'm not a good fit for
I do not currently accept referrals for presentations primarily related to eating disorders, complex trauma, acute risk or suicidality, or complex post-separation and family law matters.
The referral process
Referrers can choose whichever option is easiest:
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Email the referral letter and Mental Health Treatment Plan (if applicable) directly to hello@doyoumind.net
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Email through the client’s details, and I will contact them directly to discuss next steps
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Complete the Fit Check form together with the client to ensure the service is suitable for their needs
Once received, referrals are reviewed for suitability and service capacity. Clients are then invited to a free 15-minute orientation call, then sent a welcome pack.
Completing a medicare referral?
Please address the referral to me, Do You Mind or Kate Sullivan (hello@doyoumind.net).
The referral should include:
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Client’s full name, date of birth, contact details
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Reason for referral and presenting issues
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Any relevant background or risk information
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Medicare details (number and claimant name and date of birth)
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Mental Health Treatment Plan (if applicable)
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Number of sessions you are referring them for (usually 6 to start)
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Referrer name, provider number, and contact details
Availability and waiting times
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Do You Mind offers appointments Monday to Friday.
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After-hours sessions available on Mondays, Tuesdays, and Fridays.
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Saturday and Sunday appointments may be offered in rare circumstances where suitable.
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Wait times depend on current caseload but are typically only a few weeks due to flexible scheduling and extended hours.
FOR NDIS PLAN MANAGERS
I accept self- and plan-managed NDIS clients
Services are billed under the Capacity Building – Improved Daily Living budget for psychology services (60 minutes, telehealth).
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Parents can be seen under their own NDIS plan or under their child’s plan, depending on the participant’s identified goals and funding structure.
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NDIS Item Numbers
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15_054_0128_1_3 – Psychological therapy for participants aged 7 years and over
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15_054_0118_1_3 – Psychological therapy for participants under 7 years of age
If you are a plan manager, please include the following details with the referral or service agreement:
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Participant’s full name and NDIS number
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Plan management organisation and contact details for invoicing
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Funding type (self-managed or plan-managed)
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Confirmation that psychology services are included under Capacity Building – Improved Daily Living
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Name and contact details of the parent or primary contact
A service agreement will be arranged prior to commencing sessions to confirm funding details, invoicing arrangements, and the scope of supports to be provided.
For plan-managed clients, invoices are issued after each session and sent directly to the plan manager or participant, depending on the funding arrangement.
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Self-managed clients are charged per session using the secure Stripe processing system and sent a receipt for them to lodge the claim on the NDIS portal.
All sessions are conducted via telehealth.
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